Effective Date: 25/12/2025

Welcome to ColdBox (operated by Thermoforge Dynamics Private Limited). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and business information when you visit our website www.coldbox.in or use our cold logistics services.

1. Information We Collect

a. Personal & Business Information

When you submit a form, request a quote, or contact us, we may collect:

• Full name

• Company name

• Email address

• Phone number

• Pickup and delivery addresses

b. Logistics & Service Information

• Shipment details (product type, quantity, temperature requirements)

• Pickup and delivery locations

• Service preferences and order history

c. Device & Usage Information

• IP address

• Browser type

• Pages visited and interaction data

d. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance

• Understand user behavior

• Enhance user experience

You can manage cookies through your browser settings.

2. How We Use Your Information

We use the collected information to:

• Provide and manage cold logistics and transportation services

• Contact you regarding quotes, bookings, and service updates

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

• Send marketing or promotional communications (only with your consent)

3. Data Sharing & Security

• We do not sell or rent your personal information to third parties.

• Information may be shared with trusted third-party partners strictly for:

  • Logistics operations

  • Technology and communication services

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or disclosure.

4. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications at any time

• Control cookie preferences through your browser

To exercise these rights, contact us using the details below.

5. Third-Party Links

Our website may contain links to third-party websites or platforms. ColdBox is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies separately.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us: info@coldbox.in